Help and support

Write to us

Email support@lookd.app. A person reads every message.

Send it from the email on your LOOKD account, or tell us your handle, so we can find you. If it is about an order, include the order number from the order page.

Orders and refunds

Payments go through Stripe, and LOOKD holds the money until the parcel arrives. If a seller does not send it in time, the order is cancelled and you are refunded in full, without having to ask.

If what arrives is not what was listed, open a case from the order in the app within 3 days of delivery. We decide it, and the refund or the payout follows.

Selling and getting paid

To sell, you set up payouts with Stripe from Getting paid on your desk in the app. LOOKD never sees your bank details.

You are paid once the buyer’s parcel has arrived and the 3 days they have to check it have passed. You can change your bank details from the same place.

Safety

To report a Look, a listing, a message or an account, use Report on it in the app.

For anything urgent about someone’s safety, write to safety@lookd.app.

Your account

You can download your data or delete your account from Settings in the app.

If you cannot sign in, write to us from the email on your account.

The rules

Terms of Service: www.lookd.app/terms

Privacy Policy: www.lookd.app/privacy

Community Guidelines: www.lookd.app/guidelines